We are proud to offer beautiful, high quality products and want to ensure you are happy with your purchases from Woolkin. If you are not delighted with your purchase for whatever reason, you may return unwashed and unused items in their original condition with presentation of the invoice within 30 days of purchase.

Please choose sale items carefully as they are non-refundable and non-exchangeable.

Please do not break open packaging that is non-resealable if you wish for an exchange.

Returns or exchanges of online purchases may be made by post.

If you would like to exchange an item, please download, print and complete our Returns form and include it with the returned goods. Once the returned item is received, a new order with the exchanged item will be processed and we will notify you via email once your exchange has been processed.

If you think you have received a faulty, damaged or incorrect item please contact our Customer Services Team and they will assist you.

Please note: we are unable to replace or refund items damaged through improper laundering, so please follow the care label on the item when washing.

Please post your item along with the original invoice and returns form to:

Attn: Customer Service Team
10 Marshwood Place
Papamoa, 3118
New Zealand