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We started the Woolkin to make great products for littlies and us parents. Products that take good care of our kids and the environment in which they will grow up in. We want to make parenting easy and fun. There are however a few things we need to express with you relating to our terms and conditions of service and use of our website.

 

TERMS OF SERVICE
We collect website statistics and information about how people are using our website in order to further improve our website and customer experience.

We reserve the right to amend our terms and conditions payment, shipping, returns and exchange policies from time to time. Amendments will be effective immediately upon the placement of a notification of such amendment on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.


PRIVACY
We respect your privacy. Woolkin does not sell or distribute customer contact information unless otherwise required as a matter of law. Woolkin may collect, retain and update personal information provided by you, in order to allocate customer loyalty benefits. In accordance with the Privacy Act 1993, you have the right to access, and to request correction or removal of any of your personal information. If you have any concerns about your privacy, please feel free to contact us.

We know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

If the order is requested to be listed as a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require the value of the gift item to be stated directly on the package.


DATA ENCRYPTION
Our Information is protected by an SSL encryption and is level 1 PCI DSS compliant.  Where pay pal is used at checkout Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).


COLOURS
We take all reasonable care to ensure that photographs appearing on this website are a true and accurate reflection of the actual product(s. We have made every effort to display as accurately as possible the colours of our products on this website. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. 

The website is updated regularly but where goods are temporarily or permanently out of stock we will contact you to arrange a replacement or a refund.


PRICES
All prices are subject to change. We will advise you of any price increases.


COPYRIGHT
The copyright including all material in this website, including text, images, graphics, arrangement and encompassing design of this website belongs to Woolkin, unless it is otherwise stated. You are permitted to view copy and print from this website for your personal use only. We do not permit reproduction, adaption, or the use of this website incorporated/or linked in any other work without the written consent of Woolkin.


INTELLECTUAL PROPERTY
All information, designs, materials and media presented on this website are the property of the Woolkin. The Woolkin Logo; Sleepnest, Merino Sleepnest and the Sleepnest Logo; are the global trademarks of Woolkin. Woolkin is the owner of all past, present and future intellectual property used and developed in relation to its business and reserves all rights in relation to its Intellectual Property.


PRODUCT AVAILIBILITY
Woolkin researches and develops all of its own products. All of our products are made in small batches so sometimes we may not be able to fufil your request right away. In these cases, we will contact you at the first possible instance to decide if you would like to wait for the order to be fulfilled or receive a full refund.


GENERAL
While every attempt is made to provide accurate and up-to-date information on this website, we do not accept liability for any inaccuracies, errors or omissions.


By using this website you are agreeing to the above terms.